For example you could provide search aids - “users who searched for this type of information also looked at …” etc. Or you could let individuals flag issues and use algorithms to escalate persistent stuff up to admins and respond back to users. Even the biggest sites can be made more personal this way and encourage more engagement.Research e-Labs » Tools for the Online Community Circle
Sunday, September 20, 2009
Research e-Labs » Tools for the Online Community Circle
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